Data Collection

At Exness, collect personal and technical data from users on the platform to provide a secure, tailored trading experience and meet regulatory requirements. The types of data collect include:

  1. Personal Identification Information: This includes name, address, date of birth, and contact details, used primarily for identity verification and compliance with anti-money laundering (AML) regulations.
  2. Financial Information: Collect details like bank account numbers, payment information, and transaction history to facilitate deposits, withdrawals, and overall account management. This also ensures compliance with regulatory standards.
  3. Technical Data: Technical information, such as IP addresses, browser types, and device details, is gathered to enhance platform security, optimize user experience, and assist in troubleshooting technical issues.
  4. Trading and Transaction Data: Information related to your trading activity, including trade history, instrument preferences, and account activity, helps provide relevant account services and personalized support.
  5. Behavioral Data: Collect usage data, including browsing patterns and platform interactions, to analyze user preferences and improve functionality and service offerings.

Data Processing and Usage

Exness processes your data to ensure the secure and efficient functioning of the platform, enhance your trading experience, and maintain compliance with regulatory standards. Here’s how use the data collected:

  1. Account Management and Verification: Personal and financial information is processed to verify your identity and manage your account, ensuring that only authorized users access the platform. This includes identity verification in line with AML and KYC (Know Your Customer) requirements.
  2. Service Provision and Optimization: Your data enables Exness to provide, customize, and improve platform functionality. By analyzing usage patterns and trading activity, enhance performance, introduce relevant features, and tailor services to meet your preferences.
  3. Security and Fraud Prevention: Technical and behavioral data are used to monitor and prevent fraudulent activities, unauthorized access, and other security risks. This includes using IP addresses and device information to identify and mitigate potential threats, thereby safeguarding your account.
  4. Compliance and Regulatory Obligations: Process your data to comply with regulatory obligations, including financial reporting, anti-money laundering, and data retention requirements. This is essential for maintaining a secure trading environment and ensuring compliance with applicable laws.
  5. Customer Support and Communication: Your contact and usage data facilitate effective communication, allowing to respond to queries, provide account updates, and deliver notifications about policy changes or new features.

Data Sharing and Disclosure

Exness takes a responsible approach to data sharing, ensuring that any disclosure of your data is made only when necessary, and always in a secure and compliant manner. Here’s how share and disclose your information:

  1. Internal Sharing: May share data within Exness group entities to deliver seamless services, comply with regulatory requirements, and support account management and platform optimization. Internal sharing is conducted securely and in accordance with strict data protection policies.
  2. Authorized Third-Party Service Providers: To facilitate secure transactions, process payments, conduct audits, or enhance platform functionality, may share data with trusted third-party providers. These partners operate under binding confidentiality agreements and are only permitted to use your data as instructed by Exness.
  3. Regulatory and Legal Obligations: Exness may be legally required to share your data with regulatory bodies, law enforcement, or other government authorities. This is done to comply with anti-money laundering laws, financial reporting requirements, and other applicable regulations, helping to ensure a compliant and secure trading environment.
  4. Auditors and Compliance Consultants: Periodically, may disclose certain data to external auditors or compliance consultants for regulatory audits, compliance checks, and security assessments, ensuring the highest standards of data integrity and service quality.
  5. Dispute Resolution and Legal Proceedings: In cases of disputes, suspected fraud, or legal proceedings, data may be shared with legal advisors or judicial authorities to protect Exness’s rights and those of users.

Data Security Measures

Exness is committed to protecting your data with industry-leading security measures designed to safeguard your personal and financial information on the platform. Data security framework includes:

  1. Encryption: Use advanced encryption protocols to protect data during transmission and storage, ensuring that sensitive information remains secure from unauthorized access.
  2. Access Control: Data access is restricted to authorized personnel only, based on their roles and responsibilities. Strict access controls prevent unauthorized internal or external access, and employees are trained on data security and confidentiality.
  3. Regular Security Audits and Vulnerability Assessments: Exness conducts routine security audits and vulnerability assessments to identify and address potential risks. This ensures that systems are continually updated and equipped to handle evolving security threats.
  4. PCI DSS Compliance: As part of commitment to financial security, Exness complies with the Payment Card Industry Data Security Standard (PCI DSS) for processing payments. This means adhering to stringent standards for data handling, storage, and security.
  5. Multi-Factor Authentication (MFA): To strengthen user account security, offer multi-factor authentication, adding an additional layer of protection against unauthorized access.

User Rights and Control

At Exness, believe in empowering you with control over your personal data and upholding your rights in compliance with data protection regulations. Here are your key rights and how you can exercise control over your data on platform:

  1. Right to Access: You have the right to access your personal data held by Exness. This means you can request details on the information collected, how it is processed, and the purposes for which it is used.
  2. Right to Rectification: If any of your data is inaccurate or incomplete, you can request corrections. This ensures that your information remains up-to-date, contributing to secure and efficient account management.
  3. Right to Erasure: Also known as the “right to be forgotten,” you may request the deletion of your data in certain circumstances, such as if it is no longer necessary for the purposes for which it was collected. Please note that some data may need to be retained for regulatory reasons.
  4. Right to Restrict Processing: You may request restrictions on data processing under specific conditions. For instance, if you contest the accuracy of your data or object to its processing, will limit processing activities until the issue is resolved.
  5. Right to Data Portability: Exness provides you the option to receive your data in a structured, commonly used format, allowing you to transfer it to another service provider if needed.

Data Retention Policy

Exness is committed to retaining your data only for as long as necessary to fulfill regulatory, operational, and contractual obligations. Data retention policy is designed to protect your privacy while complying with relevant legal requirements. Here’s how handle data retention:

  1. Retention Periods: Retain personal and financial data for the duration of your relationship with Exness and as required by applicable laws. This includes data related to account verification, trading activity, and transactional records, typically retained for a minimum period in line with financial regulations.
  2. Legal and Regulatory Requirements: Some data may need to be retained for extended periods to meet anti-money laundering (AML) laws, tax laws, and other compliance obligations. This includes keeping certain records after account closure to meet these regulatory standards.
  3. Secure Storage and Archival: All retained data is stored securely, with strict access controls in place to prevent unauthorized access. Regularly review archived data and, when retention periods expire, ensure secure data disposal.
  4. Data Deletion: When data is no longer required, remove identifying information or securely delete the records in compliance with industry standards. Personal data is erased when it is no longer necessary for any legal or business purposes.
  5. User-Initiated Requests: Users may request data deletion, and, where possible, will honor these requests in accordance with regulatory obligations. Certain data may be exempt from deletion if required by law.

Cookies and Tracking Technologies

Exness uses cookies and tracking technologies to enhance your experience on the platform, improve functionality, and ensure secure trading. These small data files are stored on your device when you access services, helping personalize your experience and support platform security. Here’s an overview of how use these tools:

  1. Types of Cookies Used:
    • Essential Cookies: These cookies are necessary for the core functionality of the platform, allowing you to log in, navigate securely, and perform essential trading operations.
    • Performance Cookies: Used to collect data on platform usage, these cookies help improve site performance by tracking visitor behavior, page load times, and troubleshooting issues.
    • Functional Cookies: Functional cookies remember your preferences, such as language settings and previously viewed pages, for a personalized user experience.
    • Marketing and Analytics Cookies: With your consent, these cookies track user interactions to deliver relevant marketing content and analyze usage trends, helping refine services and promotional efforts.
  2. Tracking Technologies: In addition to cookies, use tracking technologies like web beacons and pixels to gather insights on how users interact with platforms and emails. This information helps enhance platform usability and optimize services.
  3. User Control Over Cookies: You have control over cookie preferences, allowing you to manage or disable cookies through your browser settings. Please note that disabling certain cookies, especially essential ones, may affect the platform’s functionality and limit access to some services.
  4. Data Security and Privacy: All cookies and tracking data collected are handled with strict confidentiality, ensuring compliance with privacy standards. Data gathered through these tools is used solely for improving your trading experience and platform security.

Policy Updates and User Notification

Exness is committed to transparency and will keep you informed of any significant updates to Privacy Policy. As regulations, technology, and services evolve, it may be necessary to update this policy to ensure continued compliance and improved data handling practices.

  1. Update Frequency: Periodically review and revise Privacy Policy as needed to reflect legal requirements, technological advances, or changes in business practices.
  2. User Notification: In the event of substantial updates, will notify users promptly through usual communication channels, such as email notifications or in-app messages on the platform. This ensures that you are aware of any material changes and have the opportunity to review them.
  3. Effective Date: Each update will include an effective date, indicating when the revised policy takes effect. Users are encouraged to review the Privacy Policy periodically to stay informed of current data practices.

Contact Information

If you have any questions, concerns, or requests regarding Privacy Policy or how Exness handles your personal data on the platform, please feel free to reach out to us. Dedicated support team is available to assist you with any inquiries or data-related requests.

  • Email: [email protected]
  • Phone: +357 25 008 105
  • Mailing Address:
    Exness (SC) Ltd,
    9A CT House, 2nd Floor, Providence, Mahe,
    Seychelles

For further details, you can also visit the website or access your Exness account support section for additional assistance options. Committed to ensuring your privacy and addressing any concerns promptly and transparently.

Conclusion

At Exness, safeguarding your personal data and ensuring a secure trading environment on the platform is a priority. Privacy Policy reflects commitment to transparency, security, and compliance with regulatory standards, providing you with a clear understanding of how to collect, use, share, and protect your data. By choosing Exness, you can trade with confidence, knowing that your privacy is protected, and your rights are respected. For any questions or support, a team is always available to assist.