1. Introduction

Welcome to the Exness platform. This document outlines the Terms & Conditions governing your use of Exness, including the rights, responsibilities, and obligations. By accessing and trading on Exness, you agree to comply with these terms, which establish the foundation for a secure and transparent trading environment. These Terms & Conditions apply specifically to users of the Exness platform and set forth guidelines on account management, trading activities, data privacy, and compliance with legal and regulatory standards.

2. Account Registration and Eligibility

To access the Exness, users must complete the registration process and meet specific eligibility criteria. Users must be at least 18 years old (or the legal age of majority in their jurisdiction) and possess the legal capacity to enter into binding agreements. Certain geographic restrictions may apply, and Exness reserves the right to restrict access to its services in certain jurisdictions.

During registration, users are required to provide accurate and up-to-date information, including personal identification details, contact information, and any other documentation needed to comply with regulatory and Know Your Customer (KYC) requirements. Exness may request additional information at any time to verify identity and ensure adherence to anti-money laundering (AML) regulations.

It is the user’s responsibility to maintain the confidentiality of their account credentials. Users agree to notify Exness immediately if they suspect any unauthorized access to their account. By registering, users confirm their acceptance of these terms and acknowledge their obligation to use the platform responsibly and in compliance with all applicable laws and regulations.

3. Trading Conditions and Platform Usage

Exness offers access to a variety of trading instruments, including forex, commodities, indices, and cryptocurrencies, with options for leveraged trading. By using the platform, users agree to adhere to all trading conditions and policies established by Exness to maintain a fair and secure trading environment.

  • Order Execution: Trades are processed according to Exness’s order execution policy, which may be affected by market conditions, liquidity, and volatility. While Exness strives for high-speed execution, users acknowledge that execution times may vary and that slippage can occur, particularly in times of high volatility.
  • Leverage and Margin Requirements: Exness provides flexible leverage options to accommodate different trading strategies, subject to margin requirements. Users must monitor their margin levels to avoid potential margin calls or position liquidations, understanding the risks associated with leveraged trading.
  • Trading Fees and Spreads: Exness may charge fees or apply spreads on various trading instruments. Users agree to be responsible for any transaction costs, including but not limited to spreads, commissions, and swap fees for overnight positions, which are clearly disclosed within the platform.
  • Prohibited Activities: Users agree to use the platform solely for lawful purposes and must not engage in prohibited activities, including unauthorized access, trade manipulation, abuse of platform resources, or any form of fraudulent behavior. Exness reserves the right to suspend or terminate accounts involved in any such activities.

4. Deposits and Withdrawals

Exness provides a range of secure options for deposits and withdrawals to facilitate seamless account funding and access to trading profits. By using the Exness, users agree to adhere to the following terms related to financial transactions:

  • Accepted Payment Methods: Deposits and withdrawals are available through various payment methods, including bank transfers, credit/debit cards, and electronic payment providers. The availability of specific methods may vary by region. Users are responsible for selecting a payment method that complies with Exness’s guidelines and is available in their country of residence.
  • Processing Times and Fees: Exness aims to process deposits and withdrawals promptly. While deposits are often instantaneous, withdrawal times may vary depending on the payment method and additional verification steps. Exness does not charge fees for most transactions, but third-party providers may impose fees or currency conversion charges, which are the user’s responsibility.
  • Currency and Exchange Rates: Transactions are processed in the account’s base currency. If deposits or withdrawals are made in a different currency, users acknowledge that currency conversion may apply, along with any associated exchange rate fees set by the payment provider.
  • Withdrawal Conditions and Limits: To protect against fraud, Exness may impose certain withdrawal limits and request additional verification for larger transactions. Users must comply with these requests to ensure secure processing of funds. Exness also reserves the right to require that withdrawals be made through the same method used for deposits, where applicable, as part of its anti-money laundering (AML) compliance.
  • Prohibited Transaction Activities: Users must not use Exness accounts for illegal or prohibited financial activities, such as money laundering or unauthorized transfers. Any suspicious or prohibited transaction activity may result in account suspension or termination in line with Exness’s regulatory obligations.

5. Risk Disclosure

Trading on the Exness involves significant financial risks, including the potential for loss of capital. Users should fully understand these risks before engaging in trading activities and recognize that trading leveraged products, such as forex and CFDs, can result in gains or losses beyond the initial investment.

  • Market Volatility: The prices of financial instruments can fluctuate due to economic events, market conditions, and geopolitical developments. This volatility can lead to rapid changes in market value, potentially resulting in substantial losses.
  • Leverage Risks: Leveraged trading amplifies both potential gains and losses. While leverage enables users to control larger positions with a smaller capital outlay, it also increases the risk of significant losses, which may exceed the original investment. Users are responsible for managing their leverage levels and monitoring their margin requirements to avoid unexpected position closures.
  • Liquidity Risks: Certain market conditions, such as low liquidity, can affect the execution of trades, leading to wider spreads, increased slippage, or delays. Liquidity risk may impact trading outcomes, particularly for larger positions or during volatile market periods.
  • Technical Risks: Online trading is subject to technological risks, including potential hardware or software malfunctions, internet connectivity issues, and latency. Exness provides a reliable trading environment but is not liable for technical problems on the user’s end that may impact trade execution or access to the platform.
  • Regulatory and Legal Risks: Financial markets are subject to regulation, and changes in laws or regulatory practices may impact market conditions or restrict trading activities. Users are responsible for staying informed about relevant legal requirements and for ensuring their trading activities comply with applicable laws.

6. Data Protection and Privacy

Exness is committed to protecting your personal data and ensuring a secure trading experience. This section outlines how to collect, store, and process your information in compliance with data protection regulations.

  • Data Collection: Collect personal information during account registration, including identity verification details, contact information, and financial data. This information helps provide services, support trading activities, and comply with regulatory requirements.
  • Purpose of Data Processing: Your data is processed to facilitate account management, execute trades, communicate relevant updates, and fulfill regulatory obligations, such as anti-money laundering (AML) and Know Your Customer (KYC) requirements.
  • Data Sharing: Exness may share your data with authorized third-party service providers, such as payment processors or compliance consultants, strictly for operational and compliance purposes. All data sharing is conducted securely and only as required by law.
  • Security Measures: Implement industry-standard security protocols, including encryption, access control, and regular security audits, to protect your personal and financial information from unauthorized access, misuse, or disclosure.
  • User Rights: You have rights regarding your data, including the ability to access, modify, or delete personal information, as well as to withdraw consent for certain processing activities. For any data-related requests, users may contact Exness support.
  • Cookies and Tracking: Exness uses cookies and tracking technologies to improve platform functionality and enhance the user experience. Users can manage their cookie preferences via browser settings.

7. Intellectual Property and Licensing

All content, tools, software, and resources available on the Exness are protected by intellectual property rights owned or licensed by Exness. By using the platform, users are granted a limited, non-transferable license to access and use the platform solely for personal trading activities, subject to the following conditions:

  • Permitted Use: Users may access the Exness for trading purposes only. All content, including data, graphics, logos, and software, is provided for individual use and may not be modified, copied, distributed, or commercially exploited without prior written consent from Exness.
  • Prohibited Actions: Users are prohibited from reverse-engineering, disassembling, or attempting to derive the source code of any software on the platform. Additionally, users may not use any Exness trademarks, logos, or proprietary content in any unauthorized way, including in promotional or commercial materials.
  • Third-Party Licenses: Some features on the Exness may involve third-party software or content, licensed to Exness for integration. Users agree to adhere to any additional terms associated with third-party content as specified.
  • Termination of License: Exness reserves the right to terminate or restrict access to the platform if a user is found in violation of these intellectual property and licensing terms, or engages in unauthorized use of Exness’s proprietary assets.

8. Limitation of Liability

Exness strives to maintain a secure and reliable trading environment. However, users acknowledge that Exness is not liable for certain limitations and risks associated with online trading and financial market activities. The following conditions apply to Exness’s limitation of liability:

  • Trading Risks: Exness is not liable for any financial losses incurred by users due to trading activities, including but not limited to losses caused by market fluctuations, high volatility, or the effects of leverage. Users assume full responsibility for their trading decisions and outcomes.
  • Service Interruptions and Technical Issues: While Exness takes precautions to ensure platform stability, it is not liable for disruptions due to technical failures, system maintenance, internet connectivity issues, or third-party service provider issues that may affect trade execution or account access.
  • Force Majeure Events: Exness is not liable for losses or disruptions resulting from events beyond its control, such as natural disasters, war, regulatory actions, or other force majeure events that impact market conditions or trading operations.
  • Data Accuracy and Market Information: Information on the platform, such as prices, news, and analysis, is provided for informational purposes. Exness does not guarantee the accuracy, completeness, or timeliness of this data and is not liable for any trading decisions made based on it.
  • Third-Party Services: Exness may offer access to third-party services or content. Users acknowledge that Exness is not responsible for the reliability, availability, or performance of these third-party services, nor for any losses incurred as a result of using them.

9. Termination and Account Closure

Exness reserves the right to terminate or restrict access to the platform for users who violate these Terms & Conditions or engage in suspicious or prohibited activities. Users may also voluntarily close their accounts, subject to the following conditions:

  • User-Initiated Account Closure: Users may request account closure at any time by contacting Exness support. All outstanding balances must be withdrawn, and any open positions closed before the account can be terminated. Users are responsible for settling any fees or obligations associated with their account before closure.
  • Exness’s Right to Terminate: Exness may suspend or permanently close an account without prior notice if a user is found in violation of Exness’s policies, such as engaging in fraudulent activities, market manipulation, or unauthorized account access. Termination may also occur if a user fails to meet compliance requirements, such as providing necessary identification for KYC or AML purposes.
  • Effect of Termination: Upon account closure, the user’s access to the platform and all associated services will be revoked. Exness retains the right to retain certain personal and transactional data as required by law for regulatory and compliance purposes.
  • Pending Transactions and Withdrawals: Exness will process any pending withdrawals or transactions prior to account closure. However, users must be aware that, in cases of policy violations, Exness reserves the right to freeze transactions pending investigation.

10. Amendments to Terms

Exness reserves the right to modify or update these Terms & Conditions at any time to reflect changes in regulatory requirements, platform features, or business practices. Users will be informed of any substantial amendments through appropriate communication channels, such as email notifications or platform alerts.

  • Notification of Changes: Exness will notify users of any major changes to the Terms & Conditions in advance, giving users the opportunity to review and understand the new terms before they take effect. Minor changes, such as clarifications or updates for accuracy, may be made without prior notice.
  • Acceptance of Amendments: Continued use of the Exness following any updates constitutes acceptance of the revised terms. If a user does not agree with the amendments, they may cease using the platform and, if desired, request account closure in accordance with the account termination procedure.
  • Effective Date of Changes: All amendments will specify an effective date, after which the updated terms apply to all platform interactions. Users are encouraged to periodically review the Terms & Conditions to stay informed of any updates.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the jurisdiction where Exness is legally registered, ensuring compliance with applicable regulations. By using the Exness, users agree that any legal matters or disputes arising from these terms will be resolved as follows:

  • Applicable Law: All interactions, agreements, and disputes related to the use of Exness will be governed by the laws of the jurisdiction where Exness is incorporated. Users are responsible for understanding any local legal requirements that may affect their trading activities.
  • Dispute Resolution Process: Exness aims to resolve any issues promptly and amicably through its customer support and complaint resolution channels. Users are encouraged to contact Exness support with any concerns or disputes before pursuing formal action.
  • Arbitration and Mediation: If an issue cannot be resolved through internal processes, Exness may offer arbitration or mediation as a method of dispute resolution. Arbitration provides a neutral third-party resolution that is binding on both parties and serves as an alternative to court proceedings.
  • Legal Proceedings: In cases where arbitration or mediation are not applicable or unsuccessful, disputes will be subject to the jurisdiction’s courts as determined by Exness. Users agree to submit to the jurisdiction of these courts, waiving any objections based on venue or other jurisdictional grounds.

12. Contact Information

For any inquiries, support, or concerns regarding the Exness platform or these Terms & Conditions, users can reach out to Exness’s dedicated customer support team through the following contact methods:

  • Email: [email protected]
  • Phone: +357 25 008 105
  • Mailing Address:
    Exness (SC) Ltd,
    9A CT House, 2nd Floor, Providence, Mahe,
    Seychelles

Exness’s support team is available to assist with questions about account management, platform features, compliance requirements, or other matters related to your use of Exness. For additional support options, users can visit the Exness website or access their account support area directly on the platform. Exness is committed to providing prompt and helpful assistance to ensure a positive trading experience.